TERMS & CONDITIONS
GENERAL
The following terms apply to all orders that are placed by you as a customer (referred as you in the text below) at DOUBLEBACKFLIP REG. N° 04357720160 (referred as us or we in the text below) on our website.
By placing an order at our website you agree to comply with the terms that are stated in this document. Therefore, it is important that you read and understand the terms. If you have any questions at all, you can always reach us on our chat or at hello@doublebackflip.com
VAT is included in all prices and the amount will vary depending on which country you’re ordering from. For more information regarding VAT in your country, please contact us. We reserve ourselves for any potential printing or writing errors. The Italian law applies on these terms and conditions.
Contact information: Doublebackflip, REG. N° 04357720160, Via Valgua 1B, 24021 Albino, Italy
ORDERS
Orders can only be placed by people who are 18 years old or older. If you are under the age of 18 years, you must have a guardian’s consent to place an order with us.
Once you have approved your order at the checkout and the order has gone through, we will send you an order confirmation to the email address that you’ve provided in the order. The order is completed when you have received your order and we have received your payment. If we cannot complete your order, we will inform you about it as soon as possible to the same email address and refund the order.
We reserve the right to sell products, that you may have ordered, until it’s out of stock. If a product that you have ordered has become out of stock, we will notify you and make a refund for the item.
SHIPPING
We usually pack and ship your order within a day after the order has been placed, except from weekends/holidays and periods when we manage many orders which can affect the packing time. The delivery time is usually 2-6 business days depending on which country you live in.
We always use fast express courier in order to delivery your items as soon as possible. We always use DHL express and this is the only shipping delivery method, except from hand delivery in our Headquesrters in Via Valgua 1B, 24021 Albino, Italy, which is available after texting us and asking for the availability. By using DHL you will also receive a link where you can follow and manage your order.
The package is delivered to the given address. If DHL by any reason can’t deliver the package to your address, it will be forwarded to a pickup location and you’ll be notified where you can collect it. All of our deliveries are shipped with DHL and DHL Worldwide for US and Canada.
PAYMENT
We use Stripe and Paypal as our checkout systems. When proceeding to checkout you can choose between using card payment or your paypal balance in both checkouts. For not european countries we suggest to use the PayPal Checkout in order to place your orders easily.
If you have a discount code, you will find a field in the cart before proceeding to checkout where your can fill in your code.
RETURNS POLICY & REFUNDS
As a small Company, despite our efforts, we are unable to apply free returns policy. For this reason is very important to consult the size chart and check out if our products fit your size and reflect your style.
Therefore, if you would like to return your purchase, please contact us at hello@doublebackflip.com indicating the reasons for the return. We will give you all the details on how to proceed.
Our products aren't crafted with a massive industrial productive method, for this reason some product could be different from the others and they could appear different compared to the pictures and videos we use for promoting our Company.
To be able to utilize the return policy, the product should be in new condition as in the same condition as when we shipped it. Any product or size labels should remain on the products for us to approve the return. If there is anything wrong with your order, please contact us on our chat or at hello@doublebackflip.com and we will help you right away and find a solution. Returns are always at customer's charge. The amount for the return would be the same amount you payed for the shipping.
After returning your item, we will give you a discount code which amount will be the same of the items you purchased, shipping costs excluded. You can apply the discount code in the cart page in the dedicated section. In this way you will only have to pay for the shipping.
COOKIES
Like many other website, we use cookies on our website to optimize your experience with us. When visiting our website or any other website linked from this website, we may store some information on your computer in the form of “cookies” or any other comparable technology. Such technologies are below referred to as “cookies”. The cookies do not contain any personal information, but identifies the device that is used for your web browser.
A cookie is a small text file that a website requests to save on your computer. Cookies are used by many websites to provide visitors access to different functions. The information in a cookie can be used to follow a user’s browsing. The information that is saved on your computer is only a unique number.
All visitors to a website using cookies should be informed that the website contains cookies and what these cookies are used for and how cookies can be avoided.
We use cookies for statistical purposes and to customize the website according to your needs, interests and preferences. The primary purpose of our use of cookies is to enable commerce in our online store, to facilitate analysis of traffic visiting our website, and to improve our customer service.
We use both more durable cookies and short-term cookies. The durable type of cookies is saved as a text file for a longer period of time on your computer and has a determined expiration date. When the expiration date of the cookie is passed it is deleted from your computer when you visit the website again. The short-term type of cookies (so-called session cookies) are temporarily stored in your means of communication during the time you visit the website.
Information for third party
We use Google Analytics to identify the preferences of our visitors and to understand which particular parts of our website that are popular. This allows us to adapt the content of the website in accordance with your needs, interests and preferences and thereby improve our offer to you.
We also use retargeting technology. This technology uses cookies to save details about your interests in our products and services. We will therefore read these cookies when you visit our website. This process is completely anonymous and you cannot be identified through our use of retargeting technology.
If you do not want us to collect, store and analyze statistical information about your visit on our website, or if you do not want to receive information that is tailored for your needs, interests and preferences on our site, you can object to future use of your information (opt-out). To object to future use of your information, you need to install an opt-out cookie in your web browser. An opt-out cookie will only show that you have objected to the use of your information and will only affect the browser you have installed it on. If you delete the cookie or change to another device, you will need to object to the use of your information once again by installing a new opt-out cookie. Click here to install different opt-out cookies: http://www.youronlinechoices.com Your consent
By visiting and using this website and allowing cookies through the settings of your web browser, you agree to our use of cookies. If you consent to the use of cookies, you will have access to all feature on our website and online store where cookies are required.
If you do not agree to our use of cookies
If you do not wish to approve our use of cookies, or wish to revoke a previously given consent, you need to disable the feature for enabling cookies in your web browser’s settings. Usually you will find these settings in the menu for “choice” or “preferences” in your browser. You can also set up your computer’s browser so that a warning is given each time the site tries to store a cookie on your computer.
If you do not allow cookies, the functionality of the website may be limited.
If you want to delete cookies
Through the settings in your browser, you can also delete cookies that have been stored on your computer. If you are using a computer, the settings for cookies can normally be changed through the settings in your browser. If you are using a tablet, you can normally do this by changing the settings in the operating system. And if you are using a smartphone, you can do this by changing the setting of your smartphone’s browser.
Link to social media
Our website contains links to our social media profiles, e.g. Instagram and Facebook. These external websites can leave cookies on your device when you visit these websites regardless of whether you as a visitor have an account or not. If you want more information about these external website’s usage of cookies and how you can handle these, we recommend that you check their information about cookies.
DOUBLEBACKFLIP is responsible for processing the personal information that you as a customer provide us with and which we gather through cookies for example. The information that you provide us is used to fulfill our agreement under the terms of this document.
The information can additionally be used to provide you with relevant information about Ridestore as well as newsletters or for marketing purposes. You can decline this at any time by writing to us or by unsubscribing newsletters through the link in each email.
We process your personal data in accordance with the Data Protection Act, which will be enforced on May 25th 2018.